IT Support Solutions
Hollis Technology provides a comprehensive range of Virtual IT support solutions to complement existing in-house resources and ensure that customer IT infrastructures continue to deliver optimum performance and efficiency.
With a central pool of UK based technical specialists and a nationwide team of field service engineers, we can provide the highest level of IT support to customers across the UK. Our Total IT Support service guarantees to resolve any issues before they cause a problem with 24/7 monitoring and alerting, automatic optimisation, maintenance and more.
From basic break-fix contracts through to fully managed services, Hollis offers bespoke levels of support to meet your specific requirements. For a low, fixed monthly cost, our standard service level agreement entitles you to a response from our technical team within eight hours, but if you need extra assurance, this can be upgraded to a four-hour fix, calculated from the moment you call.
We also have the flexibility to provide IT support to meet your operational requirements. This can include normal business hours, midnight to 6am or seven days a week around the clock.
Our Virtual IT support services include:
Basic IT Support
From PCs to servers and routers to switches, we have the expertise to get your IT up and running without delay/
Total IT Support
We’ll fix it before it becomes an issue with 24/7 monitoring and alerting, automatic optimisation, maintenance and more.
Servers & Services
We’re experts with Dell, HP and many other server brands to keep your organisation operational.
Network & Infrastructure
Whether it’s Cisco, HP Procurve or Draytek, our Virtual IT support engineers can provide a prompt and cost effective fix. Virtual IT Department is not new and has been serving our clients for over 14 years. It serves hundreds of users across the UK and keeps small, medium and large businesses going. From designing high-end VMware infrastructures through to choosing a new printer for small workgroups, we have policies, procedures and best-practice advice for most common IT issues. In partnership with Microsoft, Cisco, Citrix, HP, Dell and many other partners, we draw on the expertise of thousands of knowledgeable practitioners to provide you with the best possible service every time.